Regain Control of your IT
Saragosta Group is pleased to announce the expansion of collaboration between IT Intergroup and Saragosta to include the FastPassAD password selfservice utility.
"We have been very impressed by the knowledge and competence IT Intergroup has shown in the area of user security management - particularly within identity and access management" states Erik C. Lund, CEO of Saragosta Group; "We are therefore very pleased to take the next step in our collaboration and start offering FastPassAD to our Polish customers, as a part of our security and risk management activities".
Read more about what FastPassAD can help your company below or visit our web-site www.saragosta.com
Warszawa October 17, 2005
Improve Efficiency and Save Money
As organisations adopt tougher security standards, users are required to remember longer and more complex passwords on more systems. The result is a greater chance that they forget one or all of them and place a call to support for resets in multiple environments.
Saragosta Group is helping companies to achieve more flexible work conditions for their staff without having to increase staff on internal helpdesks.
In one particular area Saragosta Group is able to reduce helpdesk calls; minimising the number of password “lock-outs" with one simple solution.
Challenge-key response devices have been around for a long time and these do secure the point of entry, but password management is the single most expensive “hidden" cost to the helpdesk.
News stories, statistics and analysts seem to be competing against each other;
News:
“70% of all user passwords can be ‘cracked' with easy-to-obtain software"
Statistic:
“30% to 40% all of calls received by helpdesk being classified as password related"
Industry Analyst:
“It costs in the region of PLN 75 to manage a password-reset request"
On top of this the cost of end-user “down-time" suggests that there must be a “middle-ground" solution. Stronger passwords are one but only if they don't create more hidden costs. Authentication devices, maybe but they are costly. User “self-service" password management is the answer - strong password mechanisms backed-up with “memory joggers".
Some simple calculations will highlight the cost of “password mis-management" within your organisation. This is why more agencies are coming to realise the benefits of a password management strategy as a first step to implementing more complex identity and access management projects.
The Calculations:
Per month, number of password change requests received ( )
x 12
Cost per month in password management (PLN )
X 12
Yearly cost to your organisation (PLN )
Total: PLN (PLN )
Follow link for on-line ROI calculator. ROI CALCULATOR
Saragosta Group's FastPassAD (from IT InterGroup) self-service utility, passwords are never given out over the telephone and helpdesk staff do not have to spend time verifying the user. This helps to eliminate non-secure practices around password resets. The Web-based solution supports both LAN and Internet access and detailed logging and reporting features are all built in.
Improved Service
Because FastPassAD users are able to immediately reset their own passwords, end-user satisfaction increases as costly downtime decreases. All this because of the simple and secure self-service interface for setting up challenge questions against which they authenticate to reset forgotten passwords. FastPassAD facilitates better cost management of helpdesk and support staff allowing them to concentrate on maintaining the organisation's critical systems to optimise uptime and decrease administration costs.
Auditing
Logging change data for security audits, as well as enforcing password policies, helps maintain the high level of integrity that FastPassAD addresses. FastPassAD can:
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Capture details of all reset requests, such as user name and IP address; encrypt reset sessions and log files for secure administration;
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Be configured for maximum number of attempts before failure; and notify all security breaches via mail or pager alerts on sensitive sites.
Adaptable Architecture
FastPassAD can be deployed rapidly in your existing environment and grow with your business as it develops. FastPassAD uses a selection of connectors that makes it capable of connecting to your existing multi-vendor user repositories and directories, sending mail notifications and recording changes as well as interfacing with your help desk application. FastPassAD provides a seamless, low maintenance solution that leverages your current and future IT investments.
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Microsoft Active Directory
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Lotus Domino HTTP
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IBM RACF
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Open LDAP
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SunOne Directory Server
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IBM Directory Server
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Oracle
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MySQL and SQL
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Unix
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Linux
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NT4
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SAP
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--- Any other system you have!
Rapid Return on Investment
Depending upon your password change frequencies and environment complexity, ROI is typically less than 1 year and very often less than 6 months
5% of end-users request a password reset every month - ROI = 11 months
10% of end-users request a password reset every month - ROI = 6 months
FastPassAD in short :
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Reduces helpdesk calls
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Increases end user efficiency by reducing password reset time
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Rapid deployment
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24x7 user self service
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Provides logging and audit trails
Saragosta Group are the leading experts on security, risk management and infrastructure solutions in the Polish market. We provide high value counseling, solution design and implementation through a team of highly skilled and experienced Polish and international consultants that bring the best technology and business practices to our clients.
We help companies to understand their challenges and transform this into strategies and solutions that benefit business management and achieves critical competitive advantages.
Contact us for a further dialogue about your issues and how we may support your initiatives.