A check-list for dealing with a fatality involving anyone you have a ‘duty of care' over
We present a summary of things to consider when dealing with any unexpected fatality, be it a member of staff, customer or anyone else you may have a legal duty of care over. This is based on experience of dealing with a number of these tragic events.
Factual information
Establish who, what, where, when and if possible why? (Any media involvement will provide plenty of speculation as to the why).
Establish what emergency services and other official response has been mobilised.
Action
Confirm any next of kin (NOK) information you have. You should gather NOK information on staff and keep it current.
Liaise with the police re the death notification.
If NOK wish to travel to the scene, transport should be arranged.
Consider whether to send a member of staff and specialist support with those travelling to the scene.
Ensure that anyone who witnessed the incident is offered specialist support. (Psychological first aid - counselling is only required by some and much later on)
Send a senior manager to be at the scene.
If it is an overseas based incident:
Consider any family at the location.
Ensure family members have 24 hour contact numbers to call if required for a company rep.
Ensure the family have a means to communicate.
Ensure the party are made fully aware, sensitively of local procedures and custom.
Establish if NOK require specialist support.
Ensure that any staff dealing with the incident are offered specialist support.
Establish whether the NOK need a priest or have any special religious needs to be considered.
Follow-up care
Keep NOK informed
Offer to return family members to the scene of incident following an appropriate time
Ongoing specialist support to the staff involved
Consider memorial issues.
Consider anniversary issues
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